Atento is a leading company in the Customer Relationship Management (CRM) and Business Process Outsourcing (BPO) sector in the Central American market.
Atento is the leading company for Business Process Outsourcing and Customer Experience Management services (BPO and CEM) in Latin America and Spain and the only one in its sector to be recognized as one of the 25 Best Multinationals at Which to Work, according Great Place to Work.
We believe the only way to achieve and maintain such a leading role is to become a true business partner for each of our clients. Atento achieves this through the flawless implementation of world-class customer experience solutions and innovative omnichannel experiences, while maintaining optimum levels of service, proprietary and mainstream technology and world class analytics.
In El Salvador, we began our operations in 1999, becoming one of the pioneers of the customer relationship management industry in the country. Today, our innovative onshore and offshore solutions are the foundation for our businesses in El Salvador where we are a reference in the national CRM/BPO market and also a leading provider for U.S.-based companies nearshoring CRM/BPO services to Latin America.
We currently work with a considerable number of companies from different sectors primarily those in telecommunications, banking and financial services, healthcare, retail and public administration.
For the sixth consecutive year Atento, which includes El Salvador, Guatemala and Puerto Rico is one of the 25 Best Multinationals to work in Latin America.
The company is also one of the 25 Best Multinationals to Work for in the World by Great Place to Work®
Number of employees
1,687 (*At the end of March 2017)
Number of workstations
Number of centers
Spanish and English.
Awards, Acknowledgements and Certifications
Great Place To Work
During ten consecutive years (from 2008 to 2017) we have been included in the list of Great Place to Work in Central America in the categories of:
- Companies by country
- Companies with more than 1,000 employees
Corporate Social Responsibility (SRC) Award
During seven years in a row, Atento in Mexico and CAM, including El Salvador, have been recognized as a Social Responsible Company.