We are the market leaders in the contact center industry in Chile.
Atento is the leading company for Business Process Outsourcing and Customer Experience Management services (BPO and CEM) in Latin America and Spain and the only one in its sector to be recognized as one of the 25 Best Multinationals at Which to Work, according Great Place to Work.
We believe the only way to achieve and maintain such a leading role is to become a true business partner for each of our clients. Atento achieves this through the flawless implementation of world-class customer experience solutions and innovative omnichannel experiences, while maintaining optimum levels of service, proprietary and mainstream technology and world class analytics.
In Chile, we began our operations in 2000. Today we are the leaders of the customer relationship management industry, with four operations in Santiago de Chile holding over 2,200 workstations and 4,600 employees.
We currently work with a considerable number of companies from different sectors primarily those in telecommunications, banking and financial services, healthcare, retail and public administration.
Atento Chile is distinguished by its great working atmosphere populated by fully trained and motivated teams who allows us to deliver the best in class customer service to our clients and their end customers. We maintain the highest standard for quality in our processes, some of which are certified by COPC, enabling us to provide world-class solutions to our clients.
Number of employees
More than 4.600
Number of workstations
More than 2.200
Number of centers
Spanish and English
Awards, Acknowledgements and Certifications
In 2014, the international consulting firm Kenwin, certified us once again according to the GMD-COPC (Performance Improvement Guide) standards for the following services:
- Movistar Chile – Customer Support.
- Movistar Chile (re-certification) – Technical Support, Sales and Withholding.